Customer Testimonials

I appreciate Ali was really productive we love our Mazda

Just bought my cx90 .. my sales man Ali Did a great job … got a great deal on car and some extras service plans So happy great experience Thank you Napletons thank you Ali If you are looking for great guy ask for Ali u won’t regretted

Thank you Kevin for stepping up and for being our advocate and for Ryan for supervising us with all the works we needed for the Mazda cx90. It was a roller coaster ride and we are thankful that despite it all, you showed up and we are grateful for all everything! Happy Thanksgiving!

I was browsing the car lot last week. The days unimportant. What's important is the white darked hair female wearing a black shirt with napleton on it that was smoking a meth or crack pipe between the cars. 0/10 would not purchase from this place

5 STARS – AN AMAZING EXPERIENCE AT OAK LAWN MAZDA! My husband and I walked into Oak Lawn Mazda simply to browse and look at a few vehicles. We weren't necessarily planning to purchase that day, but after the experience we had, I am so glad we stopped in! From the moment we were greeted by Ryan, our salesman, the customer service was nothing short of spectacular! When I say this was one of the smoothest car-buying experiences I've ever had, I mean it. There was absolutely no pressure, no pushy sales tactics, and no bringing out five, six, or ... Read More

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Google - Nov 11, 2026

5 STARS – AN AMAZING EXPERIENCE AT OAK LAWN MAZDA! My husband and I walked into Oak Lawn Mazda simply to browse and look at a few vehicles. We weren't necessarily planning to purchase that day, but after the experience we had, I am so glad we stopped in! From the moment we were greeted by Ryan, our salesman, the customer service was nothing short of spectacular! When I say this was one of the smoothest car-buying experiences I've ever had, I mean it. There was absolutely no pressure, no pushy sales tactics, and no bringing out five, six, or seven different offers trying to convince us to buy. Instead, they listened, presented our options, and worked with us. I ultimately drove away with a beautiful Mazda CX-90 Premium, and I absolutely LOVE it! The color, the comfort, the extra space, and the overall look of this vehicle are everything I wanted. It's a little larger than what I previously drove, but I love the room and comfort it offers. Now, let's talk about the deal! I received the Friends and Family discount, an additional discount, and an incredible 0.94% APR. I was upfront about where I needed my monthly payment to be, and they genuinely worked with me to get there. I did choose to add some additional protection packages, which were my decision, but even with those additions, they helped make the overall deal affordable and comfortable for me. A HUGE thank-you to Ryan for being such a great salesman, Jose in Finance for making that part of the process easy, and Ron (the manager, I believe) for helping put the deal together. Everyone played a part in making this such a positive experience. Honestly, I've purchased vehicles before, but I've never experienced a deal that felt this smooth and stress-free. No unnecessary haggling, no pressure, just good customer service and people willing to work with you. My advice? If you're in the market for a vehicle, do yourself a favor and stop by Oak Lawn Mazda. Go in, look around, ask questions, and see what they can do for you. You might be pleasantly surprised! You can't beat great customer service, a beautiful vehicle, and a 0.94% APR! Thank you, Oak Lawn Mazda, Ryan, Jose, and Ron! You definitely earned this five-star review!

This is a compelling option for acquiring a new car, and it also applies if you are considering a used vehicle. Manager Ali is quite effective very professional

I recently purchased a 2026 Mazda CX-50 Hybrid with the expert assistance of, Ali Sayes who is a Certified Mazda salesman. Ali truly is a salesman who is easy to work with because he listens to his customer's needs, is resourceful, and patient. Ali was able to locate the Mazda that I was looking to purchase vs just trying to 'make a deal' so, I could have a car in one day. I truly appreciate that type of customer service. I highly recommend Ali and his Mazda team if you are in the market for a car and excellent customer ... Read More

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Google - Nov 10, 2026

I recently purchased a 2026 Mazda CX-50 Hybrid with the expert assistance of, Ali Sayes who is a Certified Mazda salesman. Ali truly is a salesman who is easy to work with because he listens to his customer's needs, is resourceful, and patient. Ali was able to locate the Mazda that I was looking to purchase vs just trying to 'make a deal' so, I could have a car in one day. I truly appreciate that type of customer service. I highly recommend Ali and his Mazda team if you are in the market for a car and excellent customer service!

The service was terrible no one to come greet you .didn't tell me my car was ready .the keys were given to me when I went to ask had to search for the car

Where do I began!! Robert in sales was amazing. He explained everything in detail, made sure I was satisfied and walked away with what I wanted. The Finance guy was great as well and went above and beyond. I would definitely recommend Mazda of oaklawn.

Ray Ramirez helped me out greatly. I ended up purchasing a car from him. I highly recommend talking to him if you're in the market for a Mazda.

Mazda service center doesn't actually fix the cars problem and they try to upsale problems that don't exist. Very disappointed.

I went to buy a car for my family and the salesman was not very polite and not respectable so I left I tried to call the manager so many time nobody answers when you want to buy a car for your family and you go to a car dealer you think you're going to get some sort of respect and understand what type of the car you want unfortunately I didn't find that in in Mazda dealer in oak lawn

Ryan was amazing! He helped me find the car that perfectly fit in my budget and was so clear and honest. Thank you for all your work.

Ryan was professional and very knowledgeable making my choice very easy also Jose in finance department explained all information clearly , making the process painless, both associates I highly recommend when shopping for a new car

I had a great experience working with Ali Sayes, he was knowledgeable, patient, and very friendly. He took the time to answer all of my questions, kept me informed throughout the process, and made sure everything went as smoothly as possible.

Buy your car with Ali. Trust! He provided great service and was really patient with me when I was deciding which car I wanted to buy. I will definitely be recommending him to my friends and family.

We purchased a new Mazda CX-5 last month. Jeff Treadwell was our salesman. He was very knowledgeable about the various Mazda products and shared information in a very low-key no pressure way. He spent quite a bit of time 'training' us on the new car technology. He has been very responsive anytime we have reached out to him. Would recommend him to anyone interested in a Mazda vehicle. Rick and Barb Manning

I had a wonderful experience with Ali Sayes at Napleton’s Oak Lawn Mazda. This is the fourth car I have bought from this gentleman. He really knows the job. He’s a top-notch and I have always loved his style of work. He gave me all the necessary information and advice about all my purchases and will introduce him to anyone who needs a Mazda. Keep up the good works,Ali.

I haven’t purchased a vehicle in 10 years and I had the best experience a Napleton Mazda in Oak Lawn! Ryan Riddle is awesome! His knowledge of the vehicle was great. 10 outta 10!! I will recommend Ryan to everyone I know. Thank you for a positive experience Ryan and everyone at Napleton Mazda in Oak Lawn!

Raymond was very polite and explained everything very well to us , 10/10 recommend.

I am SO happy!! 🖤🚙💙I bought my first-ever brand new car today, and I couldn’t have asked for a better experience with Ryan Riddle! The entire process was easy, comfortable, and honestly enjoyable. Ryan confidently answered all of my questions and never once made me feel like I was asking too much. That meant so much to me, especially after dealing with other dealerships where I didn’t feel heard or taken seriously. One Kia dealership even told me to ask ChatGPT my questions because I’d probably “just ask Chat anyway.” 😂 Needless to say, I was insulted! I ... Read More

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Google - Oct 3, 2026

I am SO happy!! 🖤🚙💙I bought my first-ever brand new car today, and I couldn’t have asked for a better experience with Ryan Riddle! The entire process was easy, comfortable, and honestly enjoyable. Ryan confidently answered all of my questions and never once made me feel like I was asking too much. That meant so much to me, especially after dealing with other dealerships where I didn’t feel heard or taken seriously. One Kia dealership even told me to ask ChatGPT my questions because I’d probably “just ask Chat anyway.” 😂 Needless to say, I was insulted! I wanted a salesperson who actually knew their product and was willing to take the time to answer my questions and Ryan did exactly that. Ryan was knowledgeable, patient, professional, and genuinely helpful from start to finish. I never felt pressured, and I walked away feeling confident and excited about my new car. If you’re looking for someone who will actually listen, answer your questions, and make the car-buying experience easy, I HIGHLY recommend Ryan Riddle! Thank you, Ryan, for making my first new car purchase such a wonderful experience! 💙

Ryan Riddle was truly one of the best sales consultants we have ever had the pleasure of working with! From start to finish, he made the entire car-buying experience easy, enjoyable, and completely stress-free. He was knowledgeable, patient, professional, and genuinely cared about making sure we found the right vehicle for us. We couldn’t have asked for a better experience, and because of Ryan, we will forever choose to buy our cars from him! If you’re looking for someone you can trust and who will go above and beyond for you, Ryan is your guy. We highly recommend ... Read More

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Google - Oct 3, 2026

Ryan Riddle was truly one of the best sales consultants we have ever had the pleasure of working with! From start to finish, he made the entire car-buying experience easy, enjoyable, and completely stress-free. He was knowledgeable, patient, professional, and genuinely cared about making sure we found the right vehicle for us. We couldn’t have asked for a better experience, and because of Ryan, we will forever choose to buy our cars from him! If you’re looking for someone you can trust and who will go above and beyond for you, Ryan is your guy. We highly recommend him and would give him a 10/10 every single time

Ali was great! He helped me get a beautiful Jeep, at a fair price! They delivered on their promises.

I had a great experience today with Ali! He was extremely helpful, knowledgeable, and patient throughout the entire process. He took the time to answer all of my questions, explain everything clearly, and made sure I felt comfortable with my decision without ever making me feel rushed or pressured. I ended up purchasing a Mazda CX-5, and I’m really happy with my new car! I truly appreciate Ali’s professionalism and how easy he made the whole experience. I would definitely recommend working with him if you’re looking for a new vehicle!

Had a great experience purchasing my Mazda CX-90 through Napleton’s Oak Lawn Mazda. A big thank you to Ali for making the entire process smooth, easy, and enjoyable. I really appreciate the excellent customer service and help throughout the purchase. Highly recommend checking them out if you’re in the market for a new vehicle!

Always pleased with their service!

I won’t buy a car here honestly I was looking to buy a car a CR 30 but they try to give me a payment with 16% APR for a car that Has been in an accident that wasn’t even new plus they ran my credit into the dirt anybody that do buy a car here either get preapproved buy the car in cash or walk out honestly my experience just felt like pressure on top of that the car I wanted to test drive I could because the battery was died most of these used cars are rotting on ... Read More

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Google - Sep 29, 2026

I won’t buy a car here honestly I was looking to buy a car a CR 30 but they try to give me a payment with 16% APR for a car that Has been in an accident that wasn’t even new plus they ran my credit into the dirt anybody that do buy a car here either get preapproved buy the car in cash or walk out honestly my experience just felt like pressure on top of that the car I wanted to test drive I could because the battery was died most of these used cars are rotting on the lot

Jose and Ray were great!

Johnathan was great very professional and knowledgeable!!

I recently purchased a vehicle from Ryan Riddle this past Saturday, and the experience was outstanding from beginning to end. He was knowledgeable, professional, and patient throughout the entire process. He took the time to explain everything clearly. The purchasing process was smooth and transparent. I sincerely appreciate the excellent service and would highly recommend Ryan to anyone seeking to purchase a vehicle.

I met with Jonathan Ayala on Thursday and he was provided with the details of the vehicle and purchase breakdown we wanted, which took roughly 15 minutes. On Saturday the transaction was completed some of this done over the phone. The entire process, but most importantly his knowledge, professionalism and transaction transparency is unmatched. I not only recommend Napleton Mazda of Oak Lawn, but Jonathan a must deal with person as well. I advocate for supporting local businesses & I would gladly purchase from here again. Thank you Jonathan & Napleton staff. Nothing short of ⭐️⭐️⭐️⭐️⭐️ rating!

I didn't realize a dealership experience could be so positive. We had friendly and helpful service exploring our options and ultimately buying a new car with Leo Sanders. Financing went smoothly and stress free with Jose. Coming here didn't feel like going through the gauntlet of forceful add-ons, financing negotiations, and scummy tactics we've encountered at other dealerships. Leo was probably one of the best salesmen we've ever encountered and made sure we were staying within budget. Thanks to the team! We love our new Mazda.

Jonathan is absolutely incredible. I highly recommend if anyone’s interested in purchasing a car to ask for him. This is my second time working with him gotten a new Mazda CX-5 2026 was in and out within less than two hours. HES AMAZING!!!

I just got a new vehicle at this place and I am very satisfied that I got it here Thank You very much to the people who helped me with all that I needed to know about the payments and savings I really appreciate it. Especially “ Ali Sayes “ He is very friendly and a very good salesperson thank you very much …

We had the absolute honor of working with Ryan Riddle. We previously shopped at other dealerships, but Ryan and his knowledge are what ultimately sealed the deal for us. Every question, concern, and request we had was answered with patience and care. We test drove a bunch of suv’s and decided with the CX-5. He made the stressful process of purchasing a car easy and made sure we were comfortable each step of the way. We appreciate all the time and effort Ryan put into helping us find the perfect vehicle. Thank you again! We definitely will be purchasing ... Read More

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Google - Sep 20, 2026

We had the absolute honor of working with Ryan Riddle. We previously shopped at other dealerships, but Ryan and his knowledge are what ultimately sealed the deal for us. Every question, concern, and request we had was answered with patience and care. We test drove a bunch of suv’s and decided with the CX-5. He made the stressful process of purchasing a car easy and made sure we were comfortable each step of the way. We appreciate all the time and effort Ryan put into helping us find the perfect vehicle. Thank you again! We definitely will be purchasing from him in the future.

Ray was very professional and he worked everything in my favor to get me in a vehicle. Thanks Ray and Napleton Oak Lawn Mazda for everything. I would definitely recommend this place of business.

I had a great and easy experience when i bought my first car here thanks to Robert Lara! He was kind, patient and answered all of our questions thoroughly. He was honest about his opinions and kept our wants and needs in mind. Robert was also knowledgable about the cars and would explain to us difference in trim levels and help guide us to make a decision that was best for us. I'd recommend this dealership and salesman to anyone, they truly made it an effortless experience with no pressure at all!

I had a wonderful experience here at Volkswagen. My salesman Moe was great. Thanks for working with me.

I highly recommend this Mazda location. Ryan was very knowledgeable and personable. I was a little nervous as it was my first time buying a car, but he made it a great experience. He made sure to go over every feature with me and helped me set the features to my liking. Ray also got us in and out of the financing room quickly. Very professional and friendly staff. I love my new Mazda, thank you!

Great service

Ray was phenomenal and we had a great experience purchasing our car! Him and his team were transparent, kind, answered every question, and went above and beyond. Thank you so much!

Best dealership in Oak Lawn. Ray is the GOAT he helped me get the best whip I ever got in my whole life.

Jonathan was amazing and made my first car-buying experience very easy and enjoyable. He was helpful, friendly, and made the entire process a great experience!

If you're looking for a new car, go here. Really nice dealership. Ask for Johnathan

Robert Lara was very difficult to work with while we tried to purchase a used vehicle from the dealership. He wasted our time all weekend with misinformation and extensively long response times. Each time I talked to him it took hours to reply because he has no authority. He continued to reference Ray Torres who in the end sold car to someone else because they made a bad deal and they chose not to honor it. We offered to pay in full the day the agreement was made however we were advised instead to bring payment the next day when ... Read More

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Google - Sep 9, 2026

Robert Lara was very difficult to work with while we tried to purchase a used vehicle from the dealership. He wasted our time all weekend with misinformation and extensively long response times. Each time I talked to him it took hours to reply because he has no authority. He continued to reference Ray Torres who in the end sold car to someone else because they made a bad deal and they chose not to honor it. We offered to pay in full the day the agreement was made however we were advised instead to bring payment the next day when car would be ready. Only to be told the next day it was sold because we didn’t leave a deposit and this is after they went back on the conditions of the deal that were agreed upon.

Ryan Riddle is professional and very helpful. This is my 2nd car I purchased with him, he surprises every time with his knowledge and effort to help. Ryan makes this dealership stand out a little more. Thank you Ryan!

Leo Sanders was our salesman there and had absolutely the best experience. Shopping for a family SUV in today’s market is difficult but he answered all of our questions and helped get us the best deal possible. Very friendly, respectful, and honest in every aspect of the deal. Thank you Napleton & Leo for your help.

Great car purchasing experience. I went to 4 dealerships in the area (KIA, Toyota, Subaru, and Mazda). What stood out to me and made a large difference was the knowledge of the salesperson, Ryan Riddle. He shared with me the key details regarding the car I was interested in and explained the core difference between the different options. It made a difference and definitely made the decision on the car to buy easier.

We had a wonderful experience working with Ali! He was so helpful and we love our new car!

I had a wonderful experience working with Jonathan on purchasing my new car. From start to finish, he was exceptionally kind, patient, and attentive. He truly listened to what I needed and never made me feel pressured to make a rushed decision. In fact, when I was ready to rush past certain details, Jonathan actually encouraged me to pause and take the time to think everything through to make sure I was completely confident in my choice. If you are looking for a salesman who genuinely cares about your peace of mind rather than just making a quick sale, I ... Read More

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Google - Aug 29, 2026

I had a wonderful experience working with Jonathan on purchasing my new car. From start to finish, he was exceptionally kind, patient, and attentive. He truly listened to what I needed and never made me feel pressured to make a rushed decision. In fact, when I was ready to rush past certain details, Jonathan actually encouraged me to pause and take the time to think everything through to make sure I was completely confident in my choice. If you are looking for a salesman who genuinely cares about your peace of mind rather than just making a quick sale, I cannot recommend Jonathan highly enough!

Ali and Jonathan were very helpful and made the car buying process smooth. I am enjoying my new car very much!

AVOID: Napleton's Oak Lawn Mazda allowed for me to test-drive and get car on the highway. That's good. They didn't inform me how they were going to use my driver's license getting scanned, data retention and privacy policies. That's bad. The oil dipstick on two cars I viewed was black and smelled burnt. That's terrible. This review originally written in English (USA) language. This is my opinion based on my own personal experience with this business. If you don't like my feedback than you need to grow up.

I wanted to believe this dealership had exceptional salespeople, and they very well may. Unfortunately, I never got the opportunity to experience that. I had a 5:00 PM appointment and called ahead to let them know I was running behind. I was assured that was fine and that they would be waiting for me. When I arrived, however, I wasn’t greeted or acknowledged, even though several employees looked in my direction. I came genuinely interested in a specific vehicle and was prepared to purchase it that same evening if we could agree on the numbers. Instead, I waited nearly two ... Read More

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Google - Aug 26, 2026

I wanted to believe this dealership had exceptional salespeople, and they very well may. Unfortunately, I never got the opportunity to experience that. I had a 5:00 PM appointment and called ahead to let them know I was running behind. I was assured that was fine and that they would be waiting for me. When I arrived, however, I wasn’t greeted or acknowledged, even though several employees looked in my direction. I came genuinely interested in a specific vehicle and was prepared to purchase it that same evening if we could agree on the numbers. Instead, I waited nearly two hours without ever speaking to a salesperson. I even called the dealership while sitting inside because there was no one at the front desk to assist me. I understand dealerships get busy, but nearly two hours without an update or acknowledgment—especially with an appointment—is unacceptable. I ultimately left without ever getting the opportunity to speak with anyone.

I purchased my new 2026 Mazda cx-5 with Ryan and he was amazing very helpful and accommodating to budget also he was very informative about the car I purchased!

Buyers beware of purchasing a Certified Pre-Owned (CPO) vehicle from Napleton Oak Lawn Mazda. They falsified or neglected safety measurements on my CPO inspection checklist and are now refusing to take financial responsibility for selling an unsafe vehicle. I purchased a 2023 Mazda CX-30 CPO from Napleton Oak Lawn Mazda at approximately 46,000 miles. Their official CPO inspection sheet signed off on the front brake pads as having 6 mm of thickness remaining. Here are the undeniable facts: 1. Brake pads do not regenerate. Prior service records documented the front brake pads at 5 mm. 2. Napleton Oak Lawn Mazda certified the car 6 months later, claiming ... Read More

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Google - Aug 19, 2026

Buyers beware of purchasing a Certified Pre-Owned (CPO) vehicle from Napleton Oak Lawn Mazda. They falsified or neglected safety measurements on my CPO inspection checklist and are now refusing to take financial responsibility for selling an unsafe vehicle. I purchased a 2023 Mazda CX-30 CPO from Napleton Oak Lawn Mazda at approximately 46,000 miles. Their official CPO inspection sheet signed off on the front brake pads as having 6 mm of thickness remaining. Here are the undeniable facts: 1. Brake pads do not regenerate. Prior service records documented the front brake pads at 5 mm. 2. Napleton Oak Lawn Mazda certified the car 6 months later, claiming the pads were suddenly at 6 mm—an impossibility that proves the CPO inspection was either guessed or deliberately falsified to avoid replacing the brakes prior to sale. 3. Just 5,000 miles after purchase, the front pads were measured at 2 mm—the absolute minimum unsafe limit requiring immediate replacement. When I brought this paper trail to both the Service Manager and the General Manager, they completely refused to cover or reimburse the cost of replacing the front brakes that should have been addressed under proper CPO standards before the car was sold. Selling a vehicle under the Mazda CPO banner requires strict adherence to inspection standards. Pencil-whipping a safety inspection on a 46,000-mile car and forcing the customer to pay for your oversight 5,000 miles later is completely dishonest. Save yourself the headache and buy your CPO Mazda from a dealership that values transparency and safety over cutting corners.

Buyers beware of purchasing a Certified Pre-Owned (CPO) vehicle from Napleton Oak Lawn Mazda. They falsified or neglected safety measurements on my CPO inspection checklist and are now refusing to take financial responsibility for selling an unsafe vehicle. I purchased a 2023 Mazda CX-30 CPO from Napleton Oak Lawn Mazda at approximately 46,000 miles. Their official CPO inspection sheet signed off on the front brake pads as having 6 mm of thickness remaining. Here are the undeniable facts: 1. Brake pads do not regenerate. Prior service records documented the front brake pads at 5 mm. 2. Napleton Oak Lawn Mazda certified the car 6 months later, claiming ... Read More

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DealerRater - Aug 19, 2026

Buyers beware of purchasing a Certified Pre-Owned (CPO) vehicle from Napleton Oak Lawn Mazda. They falsified or neglected safety measurements on my CPO inspection checklist and are now refusing to take financial responsibility for selling an unsafe vehicle. I purchased a 2023 Mazda CX-30 CPO from Napleton Oak Lawn Mazda at approximately 46,000 miles. Their official CPO inspection sheet signed off on the front brake pads as having 6 mm of thickness remaining. Here are the undeniable facts: 1. Brake pads do not regenerate. Prior service records documented the front brake pads at 5 mm. 2. Napleton Oak Lawn Mazda certified the car 6 months later, claiming the pads were suddenly at 6 mm—an impossibility that proves the CPO inspection was either guessed or deliberately falsified to avoid replacing the brakes prior to sale. 3. Just 5,000 miles after purchase, the front pads were measured at 2 mm—the absolute minimum unsafe limit requiring immediate replacement. When I brought this paper trail to both the Service Manager and the General Manager, they completely refused to cover or reimburse the cost of replacing the front brakes that should have been addressed under proper CPO standards before the car was sold. Selling a vehicle under the Mazda CPO banner requires strict adherence to inspection standards. Pencil-whipping a safety inspection on a 46,000-mile car and forcing the customer to pay for your oversight 5,000 miles later is completely dishonest. Save yourself the headache and buy your CPO Mazda from a dealership that values transparency and safety over cutting corners.

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Went up there yesterday for a oil change and headlight so and had a warranty platinum at that but the lady in service did not know what she was doing or saying telling me 185 just to look at my vehicle for the light I was constantly telling her to call the warranty company on top of that the dealership sold me the warranty when I brought both cars so I ended up just getting the oil change so now I'm taking the car to Orland Mazda dealership I will never never go back up to napleton's oak lawn ... Read More

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Google - Jul 30, 2026

Went up there yesterday for a oil change and headlight so and had a warranty platinum at that but the lady in service did not know what she was doing or saying telling me 185 just to look at my vehicle for the light I was constantly telling her to call the warranty company on top of that the dealership sold me the warranty when I brought both cars so I ended up just getting the oil change so now I'm taking the car to Orland Mazda dealership I will never never go back up to napleton's oak lawn Mazda dealership they are terrible I wish I could give them no stars

I was disappointed with the rude customer service and the four-hour wait for just an oil change and one tire replacement. This is unacceptable.

Told us that the car was available just a few hours before coming in on a Thursday evening. Car has been there for over a month. Hate when they bait you into coming over.

My mom ordered a part to be installed and paid upfront in March with Ruben Flores. They never called to say it was in stock. When we called to make an appointment to install, they said they no longer had the part and could not order a new one. Months later and I'm exhausted of chasing them. I have to dispute with the credit card company. Horrible service experience.

BUYER BEWARE: We bought a Mazda CX at this location and this was such a shady experience. First off the high pressure tactics from Ray T and then lies from Jeff T. We were told by Jeff T that we would get the proximity sensor on this car along with the service records. We ended up not having the proximity and was stated by Ray T that was an added cost to the sale which was never mentioned by Jeff T. Furthermore I asked Jeff T for service records and was dodging the question as he said the shop was ... Read More

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Google - Jul 11, 2026

BUYER BEWARE: We bought a Mazda CX at this location and this was such a shady experience. First off the high pressure tactics from Ray T and then lies from Jeff T. We were told by Jeff T that we would get the proximity sensor on this car along with the service records. We ended up not having the proximity and was stated by Ray T that was an added cost to the sale which was never mentioned by Jeff T. Furthermore I asked Jeff T for service records and was dodging the question as he said the shop was closed. Even being confrontational about asking for them. All that was given was a point inspection. I had took the Car to Hawk Mazda and the service was night and day. Hawk actually showed me the service records and addressed my concerns. It Turns out Napleton added service AFTER I bought the vehicle. Which tells me they did not do any work on the car when they received. I recommend to save your money and go shop elsewhere. After this experience I am doing all my work with Hawk. Customer Service is lacking at Napleton.

The dealer sold me a 2014 Toyota Corolla on Thursday June 18th. They said that it needed a new catalytic converter and some new air filters. Well I’ve replaced the catalytic converter and then the suspension started to make thumping noise. This dealer said that it’s not their problem. I am now spending $2000 to replace broken struts that should have been noted on the inspection report given to us. I was sold an unsafe car and the dealer doesn’t want to do anything to fix it. This constitutes fraud due to the non-disclosure of the issue. NEVER BUY ... Read More

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Google - Jul 3, 2026

The dealer sold me a 2014 Toyota Corolla on Thursday June 18th. They said that it needed a new catalytic converter and some new air filters. Well I’ve replaced the catalytic converter and then the suspension started to make thumping noise. This dealer said that it’s not their problem. I am now spending $2000 to replace broken struts that should have been noted on the inspection report given to us. I was sold an unsafe car and the dealer doesn’t want to do anything to fix it. This constitutes fraud due to the non-disclosure of the issue. NEVER BUY A CAR FROM NAPLETON OAKLAWN MAZDA. THEY ONLY CARE ABOUT YOUR MONEY.

Not a good place to look for a car. Was looking to get a CX-30 and all they do is push you into a car and they force you into financing with their Banks. They probably have paid bots to give them high reviews because this dealership doesn’t seem professional at all! I went to the Orland Park Location and bought my Vehicle there. High pressure sales tactics in this location. They’ll probably have some automated response about calling customer service but that’s a lie because THERE IS NONE!

Before posting this review, I gave the dealership an opportunity to address my concerns directly. I contacted the Used Car Manager on May 24 and, as of June 1, received no response. Unfortunately, that lack of communication reflects the customer service we experienced during our visit. From the start, Ali seemed unfamiliar with the vehicle and quickly focused on financing and credit rather than the car itself. We were told customers generally review numbers before test driving, which made little sense since most buyers want to drive a vehicle before deciding if they're interested. After the test drive, we requested rough ... Read More

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Google - Jun 1, 2026

Before posting this review, I gave the dealership an opportunity to address my concerns directly. I contacted the Used Car Manager on May 24 and, as of June 1, received no response. Unfortunately, that lack of communication reflects the customer service we experienced during our visit. From the start, Ali seemed unfamiliar with the vehicle and quickly focused on financing and credit rather than the car itself. We were told customers generally review numbers before test driving, which made little sense since most buyers want to drive a vehicle before deciding if they're interested. After the test drive, we requested rough payment estimates, but instead of providing straightforward numbers, the conversation repeatedly shifted to financing, credit inquiries, and whether we would buy that day. We felt pressured rather than assisted. There was also confusion regarding dealership fees, with conflicting explanations given during the discussion. The most disappointing moment came when we asked if the dealership could reach a number that would make the deal work, and Ali crumpled the paper in front of us. Whether a deal can be reached or not, customers should be treated with professionalism and respect. We were genuinely interested in purchasing the vehicle and were prepared to negotiate, but the process felt dismissive, unprofessional, and lacking transparency. Management's failure to respond after I reached out privately only reinforced those concerns.

Purchased Mazda CX 5 2025 from " Mr Mazda"! This dealership is developed on Fraud. I was pre approved bay another financial service. Napleton Oaklawn will offer you a cheaper interest rate but balloon you amount financed. Napleton will add charges for gap, warranty service wheel tire paint, 10 to 13k dollar more. They always use 1.9 interest rate which is unrealistic. Inflate your financed amount. Have you sign only 5 to 7 pages of contract. Email you the contract of 30+ pages will 10 to 15 of your signiture on it. You've signed and agreed to there deceptive practices and fraudulent contracts. Napleteon has been sued ... Read More

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Google - Apr 25, 2026

Purchased Mazda CX 5 2025 from " Mr Mazda"! This dealership is developed on Fraud. I was pre approved bay another financial service. Napleton Oaklawn will offer you a cheaper interest rate but balloon you amount financed. Napleton will add charges for gap, warranty service wheel tire paint, 10 to 13k dollar more. They always use 1.9 interest rate which is unrealistic. Inflate your financed amount. Have you sign only 5 to 7 pages of contract. Email you the contract of 30+ pages will 10 to 15 of your signiture on it. You've signed and agreed to there deceptive practices and fraudulent contracts. Napleteon has been sued in the past for Illinois for doing the exact thing to customers.

I purchased a 2025 Mazda CX‑30 from the Oak Lawn location in October 2025, and this has been one of the most frustrating dealership experiences I’ve ever had. Since the first week of ownership, my dashboard has been malfunctioning—shutting off completely and displaying multiple error messages while I’m driving. This happens daily and is a serious safety issue. I’ve brought the car in multiple times for the same issue and even have video evidence. Most recently, the service department kept my vehicle for eight days. When I arrived to pick it up, my keys weren’t immediately available, ... Read More

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Google - Apr 11, 2026

I purchased a 2025 Mazda CX‑30 from the Oak Lawn location in October 2025, and this has been one of the most frustrating dealership experiences I’ve ever had. Since the first week of ownership, my dashboard has been malfunctioning—shutting off completely and displaying multiple error messages while I’m driving. This happens daily and is a serious safety issue. I’ve brought the car in multiple times for the same issue and even have video evidence. Most recently, the service department kept my vehicle for eight days. When I arrived to pick it up, my keys weren’t immediately available, the oil change alert was still on, and the dashboard went completely black again while the car was running—right in the parking lot. A service employee witnessed this. Despite this, the service manager (Kevin) repeatedly told me there was “nothing wrong” and insisted the dashboard was working fine. The entire service team I dealt with was male, and I felt my concerns were dismissed and shrugged off because I am a woman. I was not taken seriously, even when the issue was observed firsthand, which was extremely frustrating and upsetting. As a first‑time Mazda owner, I am deeply disappointed by both the quality of a six‑month‑old vehicle and the customer service at this location. I regret switching from Honda and would not recommend this dealership based on my experience.

They told me all about the problems with the vehicle i came to see, but not until after i drove 2+ hours. I called twice to ask detailed questions, and let them know i was driving from milwaukee. They didnt mention that the stearing was a safety concern and the engine was burning significant amounts of oil, until I arrived for a test drive.

I don't really write reviews because I will let things go, but after thinking about whether I should write a review or not for about 2 weeks now, I have decided to come forward. My dad and I came here to buy me a new car. A salesman named Ali was helping us, who at first was alright, and was giving us information. I also am in sales so I understand Ali was trying to make a sale off of my dad and I, but what he did next made me walk away. While my dad walked away to speak ... Read More

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Google - Apr 4, 2026

I don't really write reviews because I will let things go, but after thinking about whether I should write a review or not for about 2 weeks now, I have decided to come forward. My dad and I came here to buy me a new car. A salesman named Ali was helping us, who at first was alright, and was giving us information. I also am in sales so I understand Ali was trying to make a sale off of my dad and I, but what he did next made me walk away. While my dad walked away to speak to someone, Ali found this as an opportunity to come to me and start asking me things such as "who is he on the phone with? ", "convince him to get it", "come on, man". I stopped Ali and told him these will be my payments, and I am not agreeing to something I don't want to pay for. he just kept trying to bait me into buying while my father was stepped away. I finally told him I am in sales, and your not going to get to me. Personally, I think that is so spiteful to try to convince me while my dad was stepping away or worse, convince my dad to buy the car. In that moment, I knew I didn't want to buy a car from someone who was like that. so I said lets go because Im sorry I was really turned off. we also found out Ali LIED about a fact he gave us. My dad and I went to a different Mazda dealer and actually bought me a BRAND NEW Cx-5 instead of a used car. I think this shows how your salesperson can have an impact. The guy that we bought my car from at the other dealer emphasized ME being happy and not just selling a dang car. NOT trying to be malicious. Again, I don't make reviews but this was just cruel. I feel bad for my dad, actually because he doesnt know about this still, and if I did tell him, he would be very very upset. please train your employees to act better. thanks!

Do not buy a car from this dealership. The service department is awful. Jeff Treadwell, service manager, and the entire team from sales to service do not care about providing positive experiences to their customers. I bought one vehicle and referred two more customers who also purchased brand new cars and still receiving poor customer service experience.

Typical bait and switch dealership. Sean is really terrible at his job and even admitted that’s how they get people through the door. For example if you look on there website showrooms you would assume if your looking at a CPO vehicle the price of the warranty would be included along with taxes, reg, doc fees. That would be incorrect and you would actually have to account for another $2.5k for the certification. (I’ll post OTD breakdown) Now as for customer service: Sean started off fine, corny jokes, salesmen performing personality cool. I give him two vehicles I’... Read More

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Google - Mar 9, 2026

Typical bait and switch dealership. Sean is really terrible at his job and even admitted that’s how they get people through the door. For example if you look on there website showrooms you would assume if your looking at a CPO vehicle the price of the warranty would be included along with taxes, reg, doc fees. That would be incorrect and you would actually have to account for another $2.5k for the certification. (I’ll post OTD breakdown) Now as for customer service: Sean started off fine, corny jokes, salesmen performing personality cool. I give him two vehicles I’m interested in seeing. He leads me to the showroom of two cars that are dead and are on display…why? I guess to up sell me on a new vehicle??? While in the dead car he comments something like “ you look high “ because my eyes appeared red. I brush it off because I assumed he’s trying to be relatable and thought I would find that funny. And frankly im here for the car that I just drove 40 minutes to see not make friends. So passes another 20 minutes of me looking at display vehicles and waiting on Sean to get the cars I requested.He returns and we go for the test drive. After the drive we head to his desk to talk numbers and this is where a completely different person switches. I immediately want OTD numbers and Sean is now irritated and accusing me of using TikTok negotiation hacks. Another attempt to insult my intelligence. Again I let it slide because I’m not here for that. The otd was 10k more than what was posted online. I request the OTD numbers for the second car I was interested in and he refuses to get paper saying “ why i thought we already decided on the first vehicle, this one would be even more expensive, just add an extra $1k” I have no idea why presenting both otd numbers would cause him such a hassle so that I can accurately compare prices. The whole time he’s pressing that I commit to a car before he gets the second vehicle breakdown. Very weird. Along with repeatedly asking if I’m buying today and we can stop right now if that’s not the case lol. Sean really seemed like he had better things he would rather be doing so after that show I just left.

I found a used vehicle online and set an appointment to inspect it at the dealership. I drove to the dealership which was about 40 minutes spent an hour with the salesman Ryan who was awesome and gave the dealer an offer thinking we can start the negotiation. The sales manager Mr. Torres came out and said we can't do this price and honestly we have a buyer already. Why would you make me waste my time if you already had a buyer? You wonder why people hate dealerships and you aren't selling cars. This is why. I wouldn'... Read More

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Google - Jan 24, 2026

I found a used vehicle online and set an appointment to inspect it at the dealership. I drove to the dealership which was about 40 minutes spent an hour with the salesman Ryan who was awesome and gave the dealer an offer thinking we can start the negotiation. The sales manager Mr. Torres came out and said we can't do this price and honestly we have a buyer already. Why would you make me waste my time if you already had a buyer? You wonder why people hate dealerships and you aren't selling cars. This is why. I wouldn't buy a pack of gum from this decetful dealership. Updated: Two weeks later and this car is still there??? And the sales manager Mr. Torres emailed me on how we can make a deal? Quit lieing to customers. False advertising online. I will be reporting the entire incident to the Attorney General. If I can keep one person from being ripped off by this dealer, it will be worth the effort.

I dealt with this person named Frank as a sales person. At each term, he withheld information and was very deceptive. I wouldn’t say that he wasn’t a nice person. He just was not upfront about the automobile and through the entire interaction. It seemed as though his job was to make sure I spent the most money for the least amount of product. I wouldn’t say don’t buy a car from there, but I would say do your own research and don’t trust a word that they tell you the car that they showed ... Read More

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Google - Jan 11, 2026

I dealt with this person named Frank as a sales person. At each term, he withheld information and was very deceptive. I wouldn’t say that he wasn’t a nice person. He just was not upfront about the automobile and through the entire interaction. It seemed as though his job was to make sure I spent the most money for the least amount of product. I wouldn’t say don’t buy a car from there, but I would say do your own research and don’t trust a word that they tell you the car that they showed me had hail damage And light damage from a unreported accident. When I pulled up the Carfax, none of this information show beware!!

We bought a used car last year and it's been nothing but trouble. Every month we're paying for something that's gone wrong. We are senior citizens and just wanted a reliable, safe little car because we have our granddaughter a lot. So far, we've had to have the brakes done twice, had to replace 2 tires (when we got it, there were no stems on the tires), it needs shocks/struts, there's something loose under the car now, 4 times it hasn't started. Also, the passenger side airbag is off, the clock doesn't work, the ... Read More

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Google - Dec 16, 2025

We bought a used car last year and it's been nothing but trouble. Every month we're paying for something that's gone wrong. We are senior citizens and just wanted a reliable, safe little car because we have our granddaughter a lot. So far, we've had to have the brakes done twice, had to replace 2 tires (when we got it, there were no stems on the tires), it needs shocks/struts, there's something loose under the car now, 4 times it hasn't started. Also, the passenger side airbag is off, the clock doesn't work, the check engine light comes on if you drive more than an hour. We paid for a warranty, but of course none of this is covered. You would think that whoever checked the car before it was sold would have noticed these things. I know it's a used car. I know it's an older car. But, it's not like it free. I really don't think it should have been sold this way or at least we should have been told that it was going to need work. We wanted to stay local and had heard good things about this dealership and about Mazdas. But after this experience we will never buy another Mazda product or recommend this dealership. We took it back once after we got it because it would "stick" in park (you'd have to shut it off and restart it to get it to drive). They couldn't find anything wrong. Our emails to them have been ignored. We are afraid to drive it too far because it sounds like it's falling apart. Also, I'm disabled, so if it dies or won't start (like 3 days ago and right now), I can't physically walk anywhere for help. I can't wait to get rid of it. (And, yes, we did our "research" and it had a good carfax and no accidents.) So beware!

Nice on the inside, good selection of cars. Sold me a used car for $25,000 with a dead battery that they conveniently made sure to jump start both times I came in to drive it. They also false advertised it as a certified pre owned even though the car was not CPO and didn’t come with any inspection or warranty because of the false advertising.

We bought a CX9. The car itself is not too bad but I want to talk about how bad the salesman Ali was. He lied about the app that came with the car. He mentioned it but did not say after a couple of years they were going to start charging for it. I would never have bought a car without starter but he told us that the app was all we needed and now they are trying to charge $10 a month to use the app. I called to complain and they told me they can’t do anything about ... Read More

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Google - Dec 7, 2025

We bought a CX9. The car itself is not too bad but I want to talk about how bad the salesman Ali was. He lied about the app that came with the car. He mentioned it but did not say after a couple of years they were going to start charging for it. I would never have bought a car without starter but he told us that the app was all we needed and now they are trying to charge $10 a month to use the app. I called to complain and they told me they can’t do anything about it. Be careful when you buy a car from this place!

They don’t honor the appointment. I arrived on time, but no one showed up. They left me sitting there waiting, and even after an hour the person I scheduled with still didn’t come. They didn’t reply to my texts either, so I just left. It’s ridiculous and a complete waste of time.

Last month I visited Napleton’s Oak Lawn Mazda Service Center for a quick oil change. They're not my usual spot for car maintenance, but I had a family emergency out of state and wanted to take care of it before heading out the next morning for my 8-hour drive. My usual trusted spot was booked, NOLM had open appointments, so I figured, why not? I even drove nearly an hour out of my way to get there. (Spoiler alert: I should’ve kept driving.) My car was running like a dream before this visit, smooth, quiet, zero issues. ... Read More

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Google - Sep 6, 2025

Last month I visited Napleton’s Oak Lawn Mazda Service Center for a quick oil change. They're not my usual spot for car maintenance, but I had a family emergency out of state and wanted to take care of it before heading out the next morning for my 8-hour drive. My usual trusted spot was booked, NOLM had open appointments, so I figured, why not? I even drove nearly an hour out of my way to get there. (Spoiler alert: I should’ve kept driving.) My car was running like a dream before this visit, smooth, quiet, zero issues. After the oil change, as I headed home, I started hearing a weird little sound when. At first, I thought maybe it was just a noisy car near me. Nope. It was mine. By the time I hit the highway for my trip, the sound had graduated from “hmm” to “uh-oh.” Acceleration was off, and the engine was making noises it had NEVER made before. I could hear the gears shifting prominently like I was suddenly driving a 20-year-old stick shift. Not exactly the soundtrack I wanted for my emergency road trip. I called Napleton’s from the road. The service rep told me that since it was just an oil change, the tech wouldn’t have touched anything that could cause this (because oil changes happen in a magical vacuum, apparently). He also said it would cost me $185 for them to do a diagnostic. I politely declined to pay this fee. Why should I pay to investigate an issue that started immediately after their service? The follow-up was scheduled for the Monday after my Sunday return. Fast forward: I get to Kansas City, and the car is practically gasping for air. After a bit of diligent research, I find a reputable shop, HUGE shout out to KC Brakes & Auto. Kevin the owner, discovered that the air filter was incorrectly placed, leaving a gap in the housing and choking off proper airflow to the engine. He fixed it and only charged me $43 and some change. My car was immediately back to normal, quiet, smooth, and happy. Like nothing ever happened. I canceled my follow-up with Napleton’s and called them to explain what happened. I asked if they’d cover the $43 I paid to fix the issue their technician created. The service manager refused, offering only a service credit, because he “couldn’t verify” the issue since I didn’t bring the car back to them. Right… because obviously, I was supposed to drive 8 hours back with my car wheezing and dragging like it had just run a marathon! I don't plan on ever taking my car back to Napleton's, and more to the point, it's about the principle and accountability of it all, which this manager lacks. To top it off, when I got back to Chicago, I took my car to my trusted service center to replace a rear stabilizer link that Napleton's had quoted me on. The repair cost me $35 less than their quote. Bottom line! I went in for a quick oil change and left with a performance problem, a mechanic bill in another state, and a whole lot of unnecessary stress during a family emergency. Next time, I’ll wait for a slot at my usual trusted service center, because peace of mind is worth more than an open appointment. #Napleton'sNotIt!

Absolutely Unethical and Dishonest Dealership – Stay Far Away I had an extremely disappointing and infuriating experience with Napleton Mazda in Oak Lawn. I was explicitly promised by a salesperson that I would be the first person to test drive a specific vehicle I had inquired about. I was in regular communication, confirmed my interest, and was assured the car would not be shown or sold until I had my chance. Well—surprise—they sold the car out from under me without a single courtesy call, email, or heads-up. Not even an apology. They completely disregarded the agreement and showed zero ... Read More

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Google - Aug 1, 2025

Absolutely Unethical and Dishonest Dealership – Stay Far Away I had an extremely disappointing and infuriating experience with Napleton Mazda in Oak Lawn. I was explicitly promised by a salesperson that I would be the first person to test drive a specific vehicle I had inquired about. I was in regular communication, confirmed my interest, and was assured the car would not be shown or sold until I had my chance. Well—surprise—they sold the car out from under me without a single courtesy call, email, or heads-up. Not even an apology. They completely disregarded the agreement and showed zero professionalism or integrity. This kind of behavior is exactly why people dread buying a car. It’s shady, deceptive, and shows a total lack of respect for serious buyers. I took time out of my day, rearranged my schedule, and acted in good faith. Meanwhile, Napleton Mazda proved they’re not interested in honesty—just fast sales and broken promises. If you value your time, your money, and being treated like a human being instead of a dollar sign, go literally anywhere else.

I came into the Napleton Oak Lawn Mazda dealership today with full intentions of buying a car. I had an appointment to see a specific car I had my eyes on but was open to other options as well. When I walked in, I had to find someone to help me, rather than being greeted and welcomed for the appointment I had made. The salesperson was a very nice guy, and I enjoyed his stories about his family, shared interests, etc. He mentioned that he has been with Mazda for many years, so I’m sure he has seen great ... Read More

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Google - Jun 18, 2025

I came into the Napleton Oak Lawn Mazda dealership today with full intentions of buying a car. I had an appointment to see a specific car I had my eyes on but was open to other options as well. When I walked in, I had to find someone to help me, rather than being greeted and welcomed for the appointment I had made. The salesperson was a very nice guy, and I enjoyed his stories about his family, shared interests, etc. He mentioned that he has been with Mazda for many years, so I’m sure he has seen great success in his role. However, I felt that his customer service was lacking. He knew the basics of the car, but that was about all. During the test drive, I asked him how many owners the car had, and he responded, “I’m not sure. Someone just handed me a paper and asked me to work with you.” He never got that information to me regarding the owners of the car. After the test drive, I said I’d like to see other car options. He left me outside, saying he was “going to say what’s up to his boy.” I stood outside for at least 10 minutes, just investigating the car, and that’s when I noticed several quality issues on the car. The sales representative was very unorganized and didn’t know much about the car beyond the basics. He left me unaccompanied multiple times for over 10-minute periods while he went to socialize. This was valuable time that could have been spent addressing my goals and seeing where I was in the buying process. During these periods of time while I was left to sit at his desk, I was literally just shopping for the same car elsewhere, and I found lots of other places that can sell it to me! I also asked if certain parts of the car would be cleaned if I bought it, and his response was, “I’m gonna be honest with you, a lot of our guys in the back are mouth breathers,” implying low-quality work from the service team. That remark solidified yet another reason why I shouldn’t buy a car from this dealership. The sales team gave up on this opportunity really quickly. If someone comes in ready to buy something, you should be able to sell it as long as you’re knowledgeable about the product and can address their questions. If you want to sell based on value, you need to work on communicating that value. If there’s no value to communicate, be ready to negotiate on price. I will be buying this car—just not from you guys. Best wishes.

I recently purchased a car from this dealership and was disappointed with the experience. I was given a key fob that had tape on the back and turned out to be completely dysfunctional. It ended up locking the keys inside the car, and I had to pay $129 for a locksmith to get back in. This could have easily been avoided if the dealership had provided a properly functioning key fob from the start. I’ve reached out to request reimbursement and a replacement key fob, and I hope they make it right, but this isn’t the type of issue ... Read More

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DealerRater - May 7, 2025

I recently purchased a car from this dealership and was disappointed with the experience. I was given a key fob that had tape on the back and turned out to be completely dysfunctional. It ended up locking the keys inside the car, and I had to pay $129 for a locksmith to get back in. This could have easily been avoided if the dealership had provided a properly functioning key fob from the start. I’ve reached out to request reimbursement and a replacement key fob, and I hope they make it right, but this isn’t the type of issue I expected after buying a car from a professional dealership.

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It was a great buying experience buying from this dealership, but unfortunately, the service department is an absolute catastrophe. I simply don’t understand why it is so difficult to give someone a call when their part is has arrived for their vehicle. Why is it that I have to call you to see that my part is available and ready for me to be picked up and installed on my vehicle. A simple phone call text or email would have suffice but instead, I have to call The dealership and ask if my part is available or the status ... Read More

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Google - Mar 26, 2025

It was a great buying experience buying from this dealership, but unfortunately, the service department is an absolute catastrophe. I simply don’t understand why it is so difficult to give someone a call when their part is has arrived for their vehicle. Why is it that I have to call you to see that my part is available and ready for me to be picked up and installed on my vehicle. A simple phone call text or email would have suffice but instead, I have to call The dealership and ask if my part is available or the status on my part. But when I went To get the part looked at in the first place the first thing I ask is are you going to call me And let me know that my part is available for me to get installed. And of course, the service advisor is going to say yes we will call It is ready. But when I call and ask the status of They say they have had it for a while. This absolutely infuriated me because why is it that this other service Simply just lied to me and told me that you were going to pick up the phone and call me when my part is ready for me. Service departments at dealerships will forever and always be the biggest downfall of a dealership

My husband and I unexpectedly needed a new car quickly after we learned that our then current car was deemed unsafe to drive due to a car accident earlier in the year. We had already visited a few different places but we were interested in a Mazda CX-30 as it was within our budget and checked a lot of boxes. We were connected with the Napleton Mazda dealership and were told that not only did they have the CX-30 in stock but that they could also knock the price down to $24,900 from $26,900. We were, of course, very interested in not ... Read More

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Google - Mar 2, 2025

My husband and I unexpectedly needed a new car quickly after we learned that our then current car was deemed unsafe to drive due to a car accident earlier in the year. We had already visited a few different places but we were interested in a Mazda CX-30 as it was within our budget and checked a lot of boxes. We were connected with the Napleton Mazda dealership and were told that not only did they have the CX-30 in stock but that they could also knock the price down to $24,900 from $26,900. We were, of course, very interested in not only getting a car we wanted but potentially at a great price! We headed over and were paired with Sean. My husband specified that we were only interested in the CX-30 in the base trim - there was no wiggle room on that. He told us they had the next trim up ready to drive and the only real differences between the two were mostly cosmetic. Throughout the test drive, he was trying to convince my husband to upgrade but we were firm on what we wanted. My husband had also noticed that the brakes on the Select Sport were very rough, which we were told that it was not normal. My husband brought up the price we were told about online and Sean didn't know what we were talking about but told us they absolutely could not go down that low. Bummer but not a huge issue. The real insult was when he stepped away, came back with I'm assuming his boss, and we were told that on top of the communication issue with the price, they didn't even have any base CX-30s on the lot. We were then in a discussion that I can only imagine was a last ditch attempt to salvage a botched sale but both my husband and I had felt our time had been wasted enough. We thanked them for taking the time to see us and headed to Orland Toyota where the experience was like night and day. My husband got sent texts from Sean for a few days after that sounded like fishing to see if we still needed a car. I'm sure if they actually have the car you're shopping for, you'll have a lovely time here. However, I'm not a fan of having my time wasted and being more or less lied to.

Terrible dealership with terrible finance managers. They’re unfortunately like the majority of dealerships if not worse

The salesman was very difficult to work with since I was pre approved through my credit union. They kept saying that my credit union was there but it wasn’t per my credit union. The financial team tried to pressure me into adding on stuff that I did not want and could get through my credit union. And when you continued to decline they would get an attitude with you. They made this buying process the worst one ever. I would never go back to this location.

Not a good place to buy a car or get repairs done. The CX-5 is the best car they offer, but even that car is filled with issues and defects. Jerky transmission, hard-stiff ride, cheap paint that chips very easily, mushy brakes, bouncy uncontrollable ride, uncomfortable seats, rattling roof and interior and the list goes on. Buyer beware. These cars are not ready yet and even come new missing needed parts like rear anti-roll bars.

I live and work near Indianapolis. The dealer knew that. I was soliciting bids for a new car, and they undercut the competition by about $2000. Look at the fine print, it included a $2000 factory-to-dealer incentive that no other dealership applied. I repeatly asked if there were any restrictions on that offer, thinking they might have accidentally applied a military or loyalty bonus, and they said, no. All I needed to do was buy. After scrubbing the fine print on Mazda's site about the incentive, I noticed the words, "geographic restrictions may apply". When confronted DIRECTLY by email (... Read More

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Google - Dec 17, 2024

I live and work near Indianapolis. The dealer knew that. I was soliciting bids for a new car, and they undercut the competition by about $2000. Look at the fine print, it included a $2000 factory-to-dealer incentive that no other dealership applied. I repeatly asked if there were any restrictions on that offer, thinking they might have accidentally applied a military or loyalty bonus, and they said, no. All I needed to do was buy. After scrubbing the fine print on Mazda's site about the incentive, I noticed the words, "geographic restrictions may apply". When confronted DIRECTLY by email (leaving a paper trail) about that SPECIFIC question, they acknowledged that it was not applicable. Add to that? They wouldn't accept a deposit to hold a car. I could have ended up driving 2.5 hours there with my family, and driven 2.5 hours back, with no guarantee that they'd keep ANY promise. I dodged a bullet. I've heard horror stories of people who've had to return their car after purchase or pay extra fees (not at this specific dealership) because of dealer "errors". I'd hate for it to happen to someone else.

Sold me a vehicle that had previous bodywork and bad paint job done to it. They showed a clean carfax and wanted to charge $700 for “reconditioning” the vehicle, but never noticed the bodywork? Reached out to them and never got a reply

I have call and been there for couple times since may to cancel my das 5 in 1 waranty and they said it gonna reduce my monthly payment but it's been 7 month i still got no answer! It's really wasting my time since i've to drive 2 hour just to get nothing.

I visited this dealership in July while searching for a CX-5. Although we couldn’t agree on a price, I was told that if I found a better deal elsewhere, they would give me a $100 gift card. I found a better price at a competing dealership in Naperville and presented the bill of sale. However, since then, I have been given the runaround. Despite multiple follow-ups, I have yet to receive the gift card. Each time I reach out, I get a different excuse—whether it’s about the owner needing to approve it or being told it will be ... Read More

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Google - Oct 30, 2024

I visited this dealership in July while searching for a CX-5. Although we couldn’t agree on a price, I was told that if I found a better deal elsewhere, they would give me a $100 gift card. I found a better price at a competing dealership in Naperville and presented the bill of sale. However, since then, I have been given the runaround. Despite multiple follow-ups, I have yet to receive the gift card. Each time I reach out, I get a different excuse—whether it’s about the owner needing to approve it or being told it will be sent as a check. At one point, I was even asked to come in again in attempt to convince a manager. I am disappointed with the dealership’s practices and lack of follow-through. With several other options in the suburban area, I recommend considering them instead.

Came in for a service and an inspection that I scheduled online. All the shop did was the scheduled maintenance and suggest stuff that's was already done. No mention of the inspection results and I'm still riding around with the same issues that I had coming in. If your service center is bad how do you expect a repeat car purchase. I cannot be a loyal customer when I'm being pushed away. I was looking to trade up and get my son a new car but Mazda just doesn't want my business. I'm not a ... Read More

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Google - Oct 25, 2024

Came in for a service and an inspection that I scheduled online. All the shop did was the scheduled maintenance and suggest stuff that's was already done. No mention of the inspection results and I'm still riding around with the same issues that I had coming in. If your service center is bad how do you expect a repeat car purchase. I cannot be a loyal customer when I'm being pushed away. I was looking to trade up and get my son a new car but Mazda just doesn't want my business. I'm not a happy owner or customer.

I am writing to share my disappointing experience at your dealership while attempting to sell my car. When I initially came in, I was quoted a price of $5,550 for my vehicle. A week later, after careful consideration, I decided to proceed with the sale and brought my car in trusting that the quoted price would be honored. Upon arrival, I encountered Christine at the front desk. Unfortunately, I found her attitude to be rather nonchalant when it came to assisting me in finding a salesman who could help facilitate the sale. After an uncomfortably long wait, I was finally connected ... Read More

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Google - Oct 7, 2024

I am writing to share my disappointing experience at your dealership while attempting to sell my car. When I initially came in, I was quoted a price of $5,550 for my vehicle. A week later, after careful consideration, I decided to proceed with the sale and brought my car in trusting that the quoted price would be honored. Upon arrival, I encountered Christine at the front desk. Unfortunately, I found her attitude to be rather nonchalant when it came to assisting me in finding a salesman who could help facilitate the sale. After an uncomfortably long wait, I was finally connected with a salesperson. However, I was dismayed to learn that the manager disregarded the price I was quoted initially as well as the price on my car. Despite my attempt to negotiate a slight reduction of just $100 from the original quote, I received no flexibility or understanding. Furthermore, I inquired about receiving a ride home or at least a discount on Uber fares, given that I was selling my vehicle 30 minutes away from my home. Unfortunately, this request was also denied, leaving me stranded without transportation and stuck in a situation that had become increasingly frustrating. Feeling beaten and without recourse, I reluctantly agreed to sell my vehicle at a price lower than what had been originally proposed. This experience has left me disillusioned, and I cannot shake the feeling of being misled during my time at your dealership. Due to these deceptive practices and the overall lack of customer care, I will not be recommending your dealership to anyone, nor will I consider returning for any future business. I strongly believe that customer satisfaction should be a priority, and I hope you will take steps to improve this aspect within your establishment.

Be careful when purchasing warranties. They sold me a four-year warranty for a used car that was over three years old. When you buy a 4-year warranty for a car and no one tells you that you only have a few months of warranty left. Maybe others don't cheat like that.

If I could give a zero star review, I would. Their internet sales group is a bait and switch operation. Been dealing with one of their internet "concierge" people (I'll leave his name out of the review) for two weeks. This week I confirmed that the vehicle was still available and that I wanted to purchase. Sent all the information needed to process my loan through my credit union (at a far better rate than they were offering) and set up the day to pick up. Get a BS excuse that the GSM isn't available and ... Read More

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Google - Sep 12, 2024

If I could give a zero star review, I would. Their internet sales group is a bait and switch operation. Been dealing with one of their internet "concierge" people (I'll leave his name out of the review) for two weeks. This week I confirmed that the vehicle was still available and that I wanted to purchase. Sent all the information needed to process my loan through my credit union (at a far better rate than they were offering) and set up the day to pick up. Get a BS excuse that the GSM isn't available and will have to wait till tomorrow. Tomorrow comes and I find out that the vehicle was suddenly sold that night but they just happen to have another vehicle that's more expensive. Unethical and sleaze ball operation. AVOID!!

I have to admit I truly enjoyed the buying process of purchasing my latest vehicle for my family. The sales person was very nice, and so was most of the staff. I only have two qualms with the experience. Firstly, the finance manager who I met with to pay for my vehicle, unfortunately lacked any soft skills. He was not personable at all and in fact, was very cold. Moreover, although I feel I made a connection with my salesman, I’m truly disappointed that although he offered for me to call him if I had any questions or concerns ... Read More

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DealerRater - May 2, 2024

I have to admit I truly enjoyed the buying process of purchasing my latest vehicle for my family. The sales person was very nice, and so was most of the staff. I only have two qualms with the experience. Firstly, the finance manager who I met with to pay for my vehicle, unfortunately lacked any soft skills. He was not personable at all and in fact, was very cold. Moreover, although I feel I made a connection with my salesman, I’m truly disappointed that although he offered for me to call him if I had any questions or concerns after the purchase , he has not returned my call regarding a question I had about my new car. It’s concerning that there was succinct communication up to the point of sale, but then no communication after the sale completed. If it wasn’t for those negative experiences, it would’ve been an easy five star review.

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I was nervous about shopping here after dealing with high pressure sales tactics that had me just walk about of Napelton Honda, but my experience here yesterday was amazing! This place is run completely different. From front desk to sales to finance- all three of these guys were all around were just fantastic. The salesman Issac did not try to upsell me out of my budget at ALL made the day pretty fun! I am absolutely in love with the Mazda CX-5 I bought, and the price I paid.

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